Question 1

Which route does the bus follow?

Accepted Answer

Each city offers different routes, which are indicated in our brouchers. These are available in our authorized City Sightseeing Italy® shops, onboard the buses or in our Visitor Centers. You can also download our brouchers directly from our website in the section Activities.

Question 2

How many stops are there and where are they located exactly?

Accepted Answer

Each city has a different number of routes and a different number of stops. All the stops are indicated in our maps which can be downloaded from our Internet website or in our brouchers available in our authorized City Sightseeing Italy® shops, onboard the buses or in our Visitor Centers. All the stops along the entire route are marked by signs.

Question 3

Is the route the same every day of the week?

Accepted Answer

In most cities our City Sightseeing Italy® bus tour is the same for all the week. In Rome there are some changes at the weekend and on holidays. However, all the routes can be modified as a result of force majeure; all variations to a city bus tour must be notified on the homepage of the website of the corresponding city.

Question 4

What are the frequencies and bus timetables?

Accepted Answer

The frequency and the timetables of our city bus tours vary according to the city and the season; all the information concerning our bus route schedule can be downloaded directly from our website in the section OUR PRODUCTS > OPEN BUS and it is also available in all our brouchers.

Question 5

Where can we start the tour?

Accepted Answer

Our passengers can start the tour at any stop indicated along the route and at any moment of the day when the service is available.

Question 6

What does ' Hop On Hop Off ' service mean?

Accepted Answer

The ‘Hop On Hop Off’ formula which characterizes our City Sightseeing® bus tours allows passengers to get on and off the bus at their leisure, whenever and wherever they want, at any stop along the route, as long as the ticket is valid.

Question 7

What do the tours include: a commentary or a guide?

Accepted Answer

All our tours include a commentary recorded listenable individually through headphones, our comments will tell you all about the history, culture, traditions and curiosities of our cities.

Question 8

Can domestic animals get on the bus?

Accepted Answer

The access to the bus is permitted for little and medium domestic animals only if they are inoffensive and respect the following feature. On the undertanding that the driver can deny the access at the animal on the bus any time in case he believe that the animal might domage or compromise the bus and passangers security. In case the animal might domage or compromise the security it can be excluded also in a second moment, with no right to have a refund of the ticket, at the incontestable discretion of the City Sightseeing Staff.

Usin muzzle and leash is mondatory, as alternative to the muzzle it is possible to use a pet carrier. The domestic animals with particular anatomical, physiological and pathology condition tah cannot use the muzzlemust travel inside a pet carrier. The holder must assure tah the pet is not in a poor state, that it does not contain food, that it is excellent cleaning condition and that it cannot damage other people on the bus.

The holder must also assure that the animal doesn't disturb or damage other passengers or the staff on the bus and that doesn't get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused by the animal according to the article 2051cc.

Question 9

Are the double decker buses accessible to wheelchairs, disabled people and/or passengers with reduced mobility?

Accepted Answer

Most buses have an easy access for disabled people and/or passengers with reduced mobility. For further information our customers can consult our website.

Question 10

Which are your cancellation policies?

Accepted Answer

Cancellation policies vary depending on the service, you can find the details of the cancellation policy inside the description of the tour.

Question 11

Where can I buy my ticket?

Accepted Answer

Tickets can be purchased on our website, on all our buses, from ground staff where present and in our Visitor Center

Question 12

What are the advantages of online shopping?

Accepted Answer

By purchasing your voucher online you'll save time and get directly on the bus; also if you buy at once more than one tour City Sightseeing Italy® for different cities you'll get from 10% to 15% off (offer not combinable with other promotions and applicable from second tour purchased in the same purchase order). If you purchase on our website you will be entitled to free cancellation up to one day prior to tour for many of our services, check out all the details about our policy in the description of the tour.

Question 13

What do I receive when purchasing on the website?

Accepted Answer

Once purchased your tours, you will receive an email containing your resume voucher. This voucher must be printed so that everything is clear and legible before being presented to the City Sightseeing® staff for the voucher exchange.

Question 14

It is mandatory to print the voucher?

Accepted Answer

No, if you purchase on our website it is not obligatory to print the voucher.

Question 15

What do I have to do in case I do not receive the voucher?

Accepted Answer

In case of non-reception of the voucher but successful payment, please contact the customer care centre on + 39 055-90 19 38 or send an e-mail to info@sightseeing-experience.it

Question 16

What is the voucher exchange and where can it be done?

Accepted Answer

The voucher that you received via e-mail after purchasing online and then printed, must be presented onboard the bus. Our staff will change it into a paper ticket of the same value. This change can be made onboard at every stop indicated along the route by either our ground staff (where they are available) or in all our Visitor Centres.

Question 17

How long is the ticket valid?

Accepted Answer

The validity of your ticket may be selected at the time of purchase and is featured on your voucher. Every city has various options, the possible charges are:

-6:00

-12:00 am

-48 hours

-72 hours

-1Day

-3Days

Question 18

When does the validity of my pre-purchased ticket start from?

Accepted Answer

The actual validity of your pre-purchased ticket starts from the moment of the voucher exchange, which can be carried out whenever you prefer during the hours of service on the date indicated on the voucher.

Question 19

What is the difference between the 1Day rate and the 24h rate and between the 72-hour fare and the 3Days fare ?

Accepted Answer

The 1day- fare validity expires with the last bus ride of the day when the voucher has been changed while the 24h fare expires exactly 24h after the voucher has been changed. For example: if the voucher has been changed on Monday at 2.00 p.m., in the first case the ticket will be valid until the end of the last bus ride on Monday while in the second case the ticket will be valid until Tuesday at 2.00 p.m.. The same logic applies to the 72h fare.

Question 20

Do I have to enjoy my tour necessarily on the day indicated on the purchased voucher?

Accepted Answer

The tour must be made within 5 days from the date chosen and stated on the voucher.

Question 21

It is possible to reserve a seat?

Accepted Answer

No, there is no possibility of reserving a seat.

Question 22

Do you offer group discounts?

Accepted Answer

The reduced group fare is available only for groups larger than 10 people. If the group is larger than 10 people, you can contact the office of the city where you want to take the tour. All the contacts (phone numbers and e-mail addresses) can be found in the section “contacts”.

Question 23

Is there a reduced fare for children?

Accepted Answer

Yes, for children aged 5-15 there is a reduced fare. Children aged 0-4 travel free. For further information our customers can consult our website.

Question 24

What are the arrangements for reimbursement for the Open Bus services?

Accepted Answer

At City Sightseeing® discretion, in exceptional circumstances, should a refund be agreed to. Refund requests should be produced within 10 days from the date of the tour and sent to info@sightseeing-experience.it together with the original ticket of the tour; the following information must be provided: date of the purchase of the voucher, order number of the voucher, name of the customer (the same as the one on the voucher); If granted, the refund will be subject to an administration fee of 20% of the order value; Customers will be refunded through the credit card which they used for the purchase within 60 days from the date of the tour.

Question 25

What is Sightseeing Experience?

Accepted Answer

Sightseeing Experience is the tour operator and official dealer of City Sightseeing Italy®. With Sightseeing Experience, City Sightseeing Italy® offers a wide choice of services to be combined with the Hop On Hop Off bus service.

Question 26

What are the extra bus services?

Accepted Answer

The extra-bus services are complementary activities to City Sightseeing® bus tours which can enrich your experience and let you enjoy a more relaxing and worry-free holiday. These services include: skip-the-line entrances to the major attractions and museums, outdoors trips to the most beautiful places and towns, shuttles and city transfers, amusement parks and outlet shopping.

Question 27

What does "SKIP THE LINE" ticket mean?

Accepted Answer

All the Skip the Line tickets allow you to skip the line of entry to attractions, thus saving a lot of time.

Question 28

Where can I buy extrabus services?

Accepted Answer

The Skip the Line tickets, as well as all the tickets for our extra bus services, are available on our website.

Question 29

How can I use the extrabus services?

Accepted Answer

To use these services please read the wording stated on your voucher, sometimes you may be asked to exchange your voucher or at the visitor center or on board the bus.

Question 30

Where can I find information about these extra-bus services?

Accepted Answer

All the necessary information about the extra-bus services can be found on our websites: www.sighseeing-experience.it or www.city-sightseeing.it

Question 31

What are the arrangements to obtain a reimbursement for extra bus services?

Accepted Answer

There are no refunds for extrabus services.

Question 32

Is there any reduced ticket for disabled people and/or passengers with reduced mobility?

Accepted Answer

All people that have a disability lower that 75% have to pay the ticket related to his age, people that have a disability superior or equal at 75% can travel with a complimentary ticket only if he is accompanied by a paying passenger that pay a ticket. The discount or complimentary ticket will be recognize only on presentation of the appropriate certificate.

Question 33

How many languages are available in the multi-lingual commentary?

Accepted Answer

Our recorder multi-lingual commentaries are available in several foreign languages, such as English, French, Italian and German. Each city commentary features many more languages. For further information our customers can consult our website in the section activity.

Question 34

How can I cancel my reservation?

Accepted Answer

Send the cancellation request to info@sightseeing-experience.it enclosing the details of your reservation or the voucher.

Question 35

Is the possibility of finding available seats on the same bus granted also for big groups?

Accepted Answer

Finding the seats needed to host numerous groups on one single bus might be not always possible and spreading the group on more than one vehicle can, therefore, be necessary. Anyway, we suggest asking for an estimate for the bus booking for the group exclusive use.

Frequent questions

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